Frequently Asked Questions

1.Why doesn’t OEDC allow their consumers to install private transformers on poles owned by OEDC?

It is the policy of OEDC to install only company owned transformers on its poles for the following reasons:

a.To establish clear boundary of assets of the company by ensuring that all lines and equipment installed or attached on OEDC poles belong to the company; except those engage in the public utility business (ex. telephone companies) whose use is governed by a Joint Pole Use Agreement
b.To maximize the use of transformers by making the equipment and facilities along the road available to all users proximate to the pole location.

OEDC however understands that there are customers who want to have a dedicated transformers for their use; OEDC will allow it provided the transformers are to be installed inside their building or within their premises either through a pad-mount or pole-mount installation. In this case, customers shall apply to OEDC connections and metered through a 13.8kV primary system.

2.Why does OEDC only maintain a nominal voltage of 230V?

The government regulation under DSOAR Article. I.7.6 requires Distribution Utility to adopt 230 volts as its nominal service voltage. Maintaining a service voltage in addition to the 230 volts is very unsafe and expensive in utility operations. Most of the problems that have been encountered are the tagging and identification of different voltages in the service wires. If not properly identified and tagged, there is tendency of interchanging the connections that will lead to damages not only for the equipment of OEDC but also to customer’s appliances. The other problem is the under-utilization of utility equipment and in the case of 110V, only 50% can be loaded to a 230V designed transformer.

3.What are the reasons behind the power interruptions?

There are two types of power interruptions and they are:

a. Planned or scheduled power interruptions

Planned or scheduled interruptions is necessary to do corrective works and maintenance on the system and its facilities. When OEDC took-over the operation, the distribution system facilities were in bad shape and with problems, such as: overloaded lines, defective and rotten poles, overloaded substation, and other problems that required immediate corrections. Most of the needed corrections necessitate the shutdown of power; hence a schedule power interruption is required.

This interruption is planned ahead at least a week before the date of interruption. Affected customers are informed through the dissemination of notices through radio stations, posting in the bulletin boards of OEDC offices, posting in OEDC FB accounts, sending texts and emails, and furnishing notices to the city hall and affected barangay hall(s). Aside from the notices, OEDC mobile Public Address system is also roaming around the affected areas to air the notice a day before the power interruption is conducted

b. Unplanned or Unscheduled power interruptions

These are the interruptions that happen unexpectedly. Electric distribution systems are normally provided with protection systems that will automatically shut down the power in case abnormalities such as cut wires, toppled poles, fallen trees hitting or leaning on the high voltage wires, and other line concerns, happen in the system. These cause the circuit breaker or protection systems of the lines to engage and automatically cut-off the power. To prevent this from happening, OEDC ensures that all trees near the high voltage lines are properly trimmed, rotten and defective poles are replaced, and undersized wires are upgraded. OEDC has conducted series of scheduled power interruptions to conduct maintenance and repair works so that unscheduled power interruptions are minimized if not eliminated.

4.What are other grounds for disconnection?

Flying Connection / Sub metering

– Magna Carta for Residential Electricity Consumers, Article 18. Right to Due Process Prior to Disconnection of Electric Service. – No consumer shall be deprived of electric service without due process of law. Subject to the foregoing paragraph, disconnection of electric service shall only be made under the following circumstances:

(a) Non-payment of electric bills within the period of time provided in Article 32 of this Magna Carta;
(b) Illegal use of electricity under Republic Act No. 7832, otherwise known as the Anti-Electricity Pilferage Law;
(c) Upon lawful orders of government agencies and/or the courts;
(d) When the public safety so requires;
(e) Request of the registered customers based on justifiable reasons; or
(f) Allowing other end-users or persons to be connected to his electrical installation, whether for profit or not

5.Why are customer required to pay Bill Deposit?

Magna Carta for Residential Electricity Consumers, Chapter 3, Article 28. Obligation to pay Bill Deposit. A bill deposit from all residential customers to guarantee payment of bills shall be required of new and/or additional service.

The amount of the bill deposit shall be equivalent to the estimated billing for one month. Provided that after (1) year and every year thereafter, when the actual average monthly bills are more or less than the initial bill deposit, such deposit shall be correspondingly increased/decreased to approximate said billing.
Distribution utilities shall pay interest on bill deposits equivalent to the interest incorporated in the calculation of their Weighted Average Cost of Capital (WACC) , otherwise the bill deposit shall earn an interest per annum in accordance with the prevailing interest rate for savings deposit as approved by the Bangko Sentral ng Pilipinas (BSP). The interests shall be credited yearly to the bills of the registered customer.
In cases where the customer has previously received the refund of his bill deposit pursuant to Article 7, and later defaults in the payment of his monthly bills, the customer shall be required to post another bill deposit with the distribution utility and lose his right to avail of the right to refund his bill deposit in the future until termination of service.
Failure to pay the required bill deposit shall be a ground for disconnection of electric service.