To our valued customers:

We wish to reiterate our posting made on 29 May 2020 stating that we have suspended our meter disconnection since 17 March 2020 until present and that the DISCONNECTION label in the Statement of Account (SOA) heading can be disregarded. The billing form was already the standard form even long before the quarantine period.

Please know that to avoid the confusion, this DISCONNECTION heading had already been taken out. Again, we apologize for the confusion it had caused then. We have no intention to mislead or to frighten our customers. We had explained this same concern to ERC during the videoconference with them.

We would like to assure you that no disconnection for nonpayment of ECQ bills is yet to be imposed.

The company is with you in this challenging times.

Keep safe and stay healthy.